ORDER CANCELLATION
Once an order has been placed, GEMcY cannot cancel it, as allorders are processed immediately.Please double-check all order details before completing payment.For any assistance, please contact our support team at xiekaiabcd@gmail.com.
For subscription renewals and repeat orders, cancellations must bemade before your payment method is charged, as our systembegins preparing orders right away to ensure fast delivery.Once payment is processed, the order is considered in progress atour warehouse and is not eligible for a refund.
RETURNS
We offer a 30-day return policy, which means you have 30 daysfrom the delivery date (based on tracking information) to request a
return.
To be eligible for a return:
Your item must be unused and in its original condition.
All tags, accessories, and packaging must be intact.
A receipt or proof of purchase is required.To start a return, please email us at xiekaiabcd@gmail.com, andwe'll provide the return address and full instructions.Please note that GEMCY is not responsible for the return shippingfees.
If your return request is approved, we will provide return instructions.
Items sent back to us without prior approval will not be accepted.
For damaged or defective items, please provide photo or videoevidence of the issue.
Without visual proof, the resolution will be determined at GEMCY'sdiscretion on a case-by-case basis.
REFUNDS
Once we receive and inspect your return, we will notify you whetheryour refund has been approved.If approved, your refund will be processed back to your originalpayment method within 10 business days.Please note that it may take additional time for your bank or creditcard company to post the refund.
For returns handled under our standard return policy, a restockingfee may apply (see "Restocking Fee" below)
RETURN SHIPPING COSTS
Customers are responsible for paying the return shipping costs,including those related to our 30-Day Money Back Guaranteeprogram.
Original shipping costs are non-refundable.
Please note that GEMCY is not responsible for returned packagesuntil they have been delivered and confirmed received by our team.
RESTOCKING FEE
All returned orders under the standard return policy are subject to a15% restocking fee, meaning the refund amount will be 85% of thesubtotal value of the order.
Returns approved under our 30-Day Money Back Guarantee are notsubject to an additional restocking fee, but original shipping andShipping Protection fees (if any) remain non-refundable.
INCORRECT ADDRESS POLICY
Customers are responsible for providing accurate and completeshipping addresses at the time of purchase.
GEMCY is not responsible for orders lost, misplaced, or returneddue to incorrect or incomplete addresses provided by thecustomer.
If a package is returned to us for this reason, a 15% restocking feewill apply, and the original shipping cost will not be refunded.
RISK OF LOSS
All purchases made on GEMCY are subject to a shipment contract.Once a delivery has been successfully completed and marked as"Delivered" by the carrier, the risk of loss transfers to the customer.GEMCY is not responsible for lost or stolen packages after the carrierconfirms delivery.
GENERAL INFORMATION
About Warmth & Tingling Sensation:
A mild warming or tingling sensation when using our patches isNORMAL-this indicates the herbs are activating and absorbingthrough your skin. This sensation typically subsides after 15-20minutes of first use.
About Skin Sensitivity:
If you experience a severe skin reaction (widespread redness,swelling, or intense itching), please discontinue use immediatelyand contact us at support@gemcy.shop with photos. We will revieweach case individually.
We cannot offer refunds for mild, temporary skin warmth or tingling,as this is an expected part of how the product works. Please reviewthe ingredient list carefully before purchasing, especially if you haveknown allergies to herbal ingredients.
All reshipments or replacement orders are not eligible for return orexchange - no exceptions.
SUBSCRIPTIONS
All subscription orders follow GEMCY's general Terms of Use, as wellas our Return and Shipping Policies.To cancel a subscription, you must do so before the renewal date byemailing xiekaiabcd@gmail.com with your order number and acancellation request.
Cancellations must be completed before your payment method ischarged.
If you request a cancellation after the renewal date, the shipmentwill still be sent, but we can cancel any future recurring orders.
FREE GIFTS
We often run promotions offering free gifts as a gesture ofappreciation for our customers.However, each order is eligible for only one complimentary item.If multiple gifts are added to the cart due to a system error, only onefree item will be honored per order, in accordance with our policy.
SHIPPING PROTECTION
Once an order has been processed, the Shipping Protection fee isnon-refundable.
This protection applies only to packages lost or damaged duringtransit.
After an order has been marked as "Delivered," GEMCY is no longerliable for lost or stolen packages.
Responsibility transfers to the customer upon confirmed delivery.
3O-DAY MONEY BACK GUARANTEE
We want you to move freely and live without pain with GEMCY.That's why we offer a 30-Day Money Back Guarantee on ourJapanese Herbal Relief Patches.
If you're not completely satisfied, you may request a refund within30 days of delivery under our dual-layer guarantee:
We'll refund one opened pack per customer/order.
We'll refund any additional unopened packs that are returned intheir original condition and packaging.Customers are responsible for the return shipping cost.Original shipping charges and Shipping Protection fees (if any) are non-refundable.
To help us improve, our customer support team may request photosand a brief description of your pain relief experience beforeapproving the refund.
We reserve the right to deny eligibility if customer behavior appearsabusive or fraudulent (e.g., repeated refund requests, returningempty or heavily used packs, or excessive use without followingdirections).
This program applies only to first-time purchases of the patchesmade directly on gemcy.shop.Subscription orders and wholesale orders are not eligible for thisprogram and instead follow our standard return policy.
POLICY AMENDMENTS
GEMCY reserves the right to update or amend this policy at any timewithout prior notice.Any changes will take effect immediately upon being published onour website.
ACKNOWLEDGMENT OF POLICY
By placing an order with GEMCY, you acknowledge that you haveread, understood, and agreed to the terms outlined in this Return,Refund & Cancellation Policy.
If you have any further questions, please contact our support teamat xiekaiabcd@gmail.com.